Our client, a national insurance company, wanted to provide their product development team with the skills and tools to more effectively facilitate their meetings with business and technology teams. As UX designers, the team possessed a deep understanding of how users interact with systems, but were less comfortable playing a facilitative role or utilizing whiteboards and flip-charts to aid in capturing and sharing ideas. The goal was to help them visually capture and share ideas in real-time, thus providing visual frameworks for structuring their conversations and enhancing their listening skills.