Below is the third installment in our Audio Accompaniment to the series Leading by Listening. These short interviews feature experts from Machine Learning to Improvisational Theater to Psychology and shed light on the many ways in which we can understand the act and the art of listening.

The image of a patient lying on a couch while his or her therapist nods and listens intently is commonplace. But what do these “masters of listening” really do? What secrets have they unlocked about how to listen in an intentional way, in a way that goes below the surface and serves the listener’s needs? Collective Next’s Mason Smith recently had an opportunity to ask just these sorts of questions when he spoke with Claire Fialkov, Ph.D., a psychologist, consultant, and Associate Professor at William James College. Dr. Fialkov has been in the field for over 25-years working with individuals and organizations.