Large Midwest Hospital System
To design and implement an integrated, truly differentiated, patient-centered, best-practice driven cancer program for their thirteen-hospital system
This engagement began with several management team meetings focused on planning for a successful three-day collaborative work session focused on transforming cancer care. The planning process included detailing the following elements and outputs of the session: scope of the work, objectives of session, key outcomes, deliverables, critical information needs, key stakeholders, and a transformational readiness assessment. The three-day collaborative work session was a critical milestone in the overall project. Participants in the session (52 leaders from the hospital system) represented the critical expertise and experience from across the system. They collectively assessed their current situation and opportunity, explored many perspectives and best practices, generated creative solutions, made decisions and recommendations, and built the organizational alignment and momentum to successfully move forward.
- Accomplished in a three-day session something they had not been able to achieve in their previous two years of effort
- Designed a patient-centered care delivery model focused on the right care, right place, right time, right cost
- Designed the functional and operational leadership structure, governance, and accountabilities
- Defined roles and responsibilities within the cancer program, within the multidisciplinary clinic and across the system
- Outlined considerations and implications for various geographic and operational components of their hospital system
- Agreed to and established their ongoing research agenda, clinical program standards, and incentives and compensation
- Created an implementation roadmap of key initiatives, milestones, owners as well as an integrated communication/change management plan
- Garnered alignment and support for the program they created across a highly diverse group of stakeholders: administrators, physicians, nurses, and care coordinators
