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Series Archive

Leading by Listening

Marsha Dunn's picture
Marsha Dunn
Wednesday, October 12, 2016
Interview
Somi Kim knows how to listen on a scale that most of us can only wonder at. As Senior Director of Healthcare Solutions at Johnson & Johnson Design, listening and responding to the needs of a diverse set of internal and external stakeholders is central to Somi’s role. She generously agreed to speak with us about the unique insights she has gleaned over the years.
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Collective Next's picture
Collective Next
Wednesday, September 28, 2016
Perspective
The image of a patient lying on a couch while his or her therapist nods and listens intently is commonplace. But what do these “masters of listening” really do? What secrets have they unlocked about how to listen in an intentional way, in a way that goes below the surface and serves the listener’s needs? Collective Next’s Mason Smith recently had an opportunity to ask just these sorts of questions when he spoke with Claire Fialkov, Ph.D., a psychologist, consultant, and Associate Professor at William James College. Dr. Fialkov has been in the field for over 25-years working with individuals and organizations.
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Kristen Bailey's picture
Kristen Bailey
Thursday, September 22, 2016
Perspective
People want to be heard. Just look at Facebook or Twitter. People are sharing everything from pictures of their cat to tips on solving the world’s most intractable problems. But being heard in a business setting can be much harder. Discomfort, insecurity, and outright fear stand in the way. What if my idea is stupid or unclear? What if it goes against popular opinion or the view of my boss? Often times, people are so siloed within their organizations and focused on their own individual work that they don’t have the opportunity to engage in a conversation or share their ideas.
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Rachael Maggiani's picture
Rachael Maggiani
Thursday, September 15, 2016
Perspective
An effective strategy for amplification of female voices among presidential staffers has been trending this week, along with some interesting research on gendered listening and unconscious bias. I have been leaning in to hear these perspectives and thinking of “my girls” from Girls Rock Campaign Boston (GRCB). It is well documented that as girls grow up they are socialized to become quieter than boys—in volume and in the amount of talking that they do. Girls are less likely to speak up during class, whether it’s to answer a math question or give an opinion on a book. When girls (and women alike) do share, they are more likely to use qualifiers, beginning a sentence with “I just think” or “Sorry, but…”.
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Collective Next's picture
Collective Next
Thursday, September 1, 2016
Audio Accompaniment
We’ve all heard of improvisational theater, or improv for short, but most of us don’t know much about how it works. We may think it is all about being able to make people laugh. In fact, improv is all about listening. As our interviewee Joe Bill states, improv is all about “being in a pattern of responsiveness with someone else.”
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Renee Piazza's picture
Renee Piazza
Wednesday, August 17, 2016
Ways of Working
Customer listening is one of the key strategies for remaining competitive in today’s business environment. But the sheer volume of what’s being said can make listening in a meaningful and actionable way a challenge.
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Collective Next's picture
Collective Next
Friday, August 12, 2016
Audio Accompaniment
Almost all of us have a tiny supercomputer in our pockets - our phones. One of the major advances in the technology on our phones is their ability to understand us, their ability to listen to us. But are our phones actually listening to us when they transcribe our speech or answer a question we asked?
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Matt Saiia's picture
Matt Saiia
Monday, August 1, 2016
Perspective
In May of this year, employees of the small indie record label, Matador tossed thousands of newly pressed records into a dumpster to be destroyed. Not only was this a major financial setback for the tiny company, but as the label’s VP of Sales stated: “It is soul destroying to work towards something and then rip the plan apart.” According to Matador, this tragedy occurred after being told last minute that the publisher with whom they had negotiated the rights for their artist, Will Toledo, to sample a portion of The Cars classic “Just What I Needed” was “not authorized to complete the license in the United States, and that Ric Ocasek [lead singer and songwriter for the Cars] preferred that his work not be included.”
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AIML: Big Changes, Big Conversations

Marsha Dunn's picture
Marsha Dunn
Thursday, October 6, 2016
Think Piece
"AI is the new electricity.” So stated artificial intelligence (AI) and machine learning (ML) expert Andrew Ng during MIT’s EmTech Digital Conference this year. Electricity, as a commodity, was initially perceived as an additive ingredient that might contribute to incremental change, observes Ng. In retrospect, of course, we know it “transformed everything.” Ng gives two quick examples of the “unexpected ramifications” of electricity: electric refrigeration, which (no big deal) “changed the entire food supply chain system”; and electric motors, which (casually) revolutionized virtually every form of human industry.
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