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Marsha Dunn's picture
Marsha Dunn
Wednesday, October 12, 2016
Interview
Below is the final installment in our series, Leading by Listening in which we explored multiple facets of listening and its role in organizational leadership.Somi Kim knows how to listen on a scale that most of us can only wonder at. As Senior Director of Healthcare Solutions at Johnson & Johnson Design, listening and responding to the needs of a diverse set of internal and external stakeholders is central to Somi’s role. She generously agreed to speak with us about the unique... More
Collective Next's picture
Collective Next
Wednesday, September 28, 2016
Perspective
Below is the third installment in our Audio Accompaniment to the series Leading by Listening. These short interviews feature experts from Machine Learning to Improvisational Theater to Psychology and shed light on the many ways in which we can understand the act and the art of listening.The image of a patient lying on a couch while his or her therapist nods and listens intently is commonplace. But what do these “masters of listening” really do? What secrets have they unlocked about how... More
Kristen Bailey's picture
Kristen Bailey
Thursday, September 22, 2016
Perspective
Below is the seventh installment in our series, Leading by Listening. In this series we explore multiple facets of listening and its role in organizational leadership.Listening as a Powerful ActionPeople want to be heard. Just look at Facebook or Twitter. People are sharing everything from pictures of their cat to tips on solving the world’s most intractable problems. But being heard in a business setting can be much harder. Discomfort, insecurity, and outright fear stand in the way.... More
Rachael Maggiani's picture
Rachael Maggiani
Thursday, September 15, 2016
Perspective
Below is the sixth installment in our series, Leading by Listening. In this series we explore multiple facets of listening and its role in organizational leadership.An effective strategy for amplification of female voices among presidential staffers has been trending this week, along with some interesting research on gendered listening and unconscious bias. I have been leaning in to hear these perspectives and thinking of “my girls” from Girls Rock Campaign Boston (GRCB). It is well... More
Collective Next's picture
Collective Next
Thursday, September 1, 2016
Audio Accompaniment
Below is the second installment in our Audio Accompaniment to the series Leading by Listening. These short interviews feature experts from Machine Learning to Improvisational Theater and shed light on the many ways in which we can understand the act and the art of listening.We’ve all heard of improvisational theater, or improv for short, but most of us don’t know much about how it works. We may think it is all about being able to make people laugh. In fact, improv is all about listening... More
Renee Piazza's picture
Renee Piazza
Wednesday, August 17, 2016
Ways of Working
Below is the fifth installment in our series, Leading by Listening. In this series we explore multiple facets of listening and its role in organizational leadership. Customer listening is one of the key strategies for remaining competitive in today’s business environment. But the sheer volume of what’s being said can make listening in a meaningful and actionable way a challenge.From Focus Groups to “Always On”Beginning in the 1950s, companies became more intentional about carving out... More
Collective Next's picture
Collective Next
Friday, August 12, 2016
Audio Accompaniment
Below is the first installment in our Audio Accompaniment to the series, Leading by Listening. These short audio pieces feature interviews with experts from Machine Learning to Improvisational Theater and shed light on the many ways in which we can understand the act and the art of listening.Almost all of us have a tiny supercomputer in our pockets - our phones. One of the major advances in the technology on our phones is their ability to understand us, their ability to listen to us.... More
Matt Saiia's picture
Matt Saiia
Monday, August 1, 2016
Perspective
Below is the fourth installment in our series, Leading by Listening. In this series we explore multiple facets of listening and its role in organizational leadership. “Immature poets imitate; mature poets steal; bad poets deface what they take, and good poets make it into something better, or at least something different.”―T.S. Eliot, The Sacred Wood“In music, we take something that we love and we build upon it.”―Mark RonsonIn May of this year, employees of the small indie record label... More
Hamilton Ray's picture
Hamilton Ray
Tuesday, July 26, 2016
Ways of Working
Below is the third installment in our series, Leading by Listening. In this series we explore multiple facets of listening and its role in organizational leadership. The importance of listening to one’s customers is well-covered ground. In fact, in a previous post, I discussed the effectiveness of using Collaborative Client Advisory Boards (CABs) to gather constructive, specific and useful feedback on the value that you create for customers. But have you thought about the power of... More
Marsha Dunn's picture
Marsha Dunn
Monday, July 18, 2016
Interview
Below is the second installment in our series, Leading by Listening. In this series we explore multiple facets of listening and its role in organizational leadership. The following interview provides insights into a unique process for incorporating listening into a collective context via poetry. When is the last time a kindly stranger approached you on the street, asked “Would you care for a poem?”—and 30 minutes later handed you an original poem, with echoes of your own heart and soul... More

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